Registration: Help Page

If you received an error while trying to register your team, please read below about the cause of some common errors and how to correct them.

ERROR MESSAGE: If the following error message “Member not in database. Please try again” appears while registering a player (or yourself), this means the person was not in the database of active students provided to us by the Registrar’s Office. This could be for several different reasons:

1. The full first and last name does not match the ID number.
2. The person had not paid their fees when the data import was run.
3. The person requested his/her UCD student records be kept confidential. Confidential records cannot be released by the Registrar and therefore were not included in our data import.
4. The person is not a full-time fee-paying student.

If you encounter this problem, please enter the remaining players on your team to insure that your roster meets the required minimum number of players for entry. Then email Jolynn Davila and put “Ineligible Player” in the subject line and in the message section indicate name, student id number or IM Card number. Eligibility questions sent via email will be checked starting on Monday morning at 10 am and the emails will be answered in the order received as quickly as possible.

QUESTIONS OR PROBLEMS? Please call the IM office (530.752.3500) on Monday from 8 a.m. to 6:00 p.m. , on Tuesday from 12 – 6 p.m. or stop by in person at the IM Sports Online Registration Help Desk in the IM Office during the same hours.